SHIPPING & RETURNS
SHIPPING POLICY
Orders are typically processed and shipped within 2-3 business days of purchase, excluding weekends and holidays. During peak times or special promotions, processing may take up to 5 business days.
We offer free shipping on all orders. Once shipped expect an average of 3-7 business days for delivery.
Once your order is shipped, you will receive a confirmation email with a tracking number from USPS to monitor your shipment's progress.
RETURNS, REFUNDS, & EXCHANGE POLICY
Eligibility for Returns
Timeframe:
Returns are accepted within 30 days of purchase. Items must be returned in new, unused condition, with all original tags and packaging intact.
Non-Returnable Items:
Gift cards, sale items, and personalized/customized products are non-returnable.
Condition Requirements:
Items that are damaged, worn, or altered in any way are not eligible for returns.
Return Process
Submit a Return Request:
Email info@standardthreads.shop with your order number, the items you wish to return, and the reason for the return.
Approval and Instructions:
Once approved, you will receive return instructions, including the return shipping address.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
Refund Process:
Refunds will be processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original payment method. Shipping fees are non-refundable.
Exchanges
Availability:
Exchanges are allowed for size or product replacements. To initiate an exchange, email info@standardthreads.shop with your order details.
Exchange Process:
Follow the same steps as returns. Once your returned item is received, your exchange item will be shipped at no additional cost.
Damaged or Defective Items
Report Issues:
If you receive a damaged or defective item, contact us at standardthreadstest@icloud.com within 7 days of delivery with a description and photo of the issue.
Resolution:
We will replace the item at no additional cost or issue a full refund if a replacement is unavailable.
Cancellations
Order Cancellation:
Orders can be canceled within 24 hours of purchase by contacting us at info@standardthreads.shop.
After Shipping:
Once the order has shipped, it cannot be canceled and must be processed as a return.